Hazer Auto Parts
Mon-Fri from 8-5 CST

Extended Warranty Information

Extended Warranty Details
 Parts & Labor Warranty Duration Payout
 Gold+ 1 year parts & labor $50/hour
Platinum+ 3 year parts and labor $75/hour
Mitchell Book rate is used for compensation hours with Removal and Install only.  
ASC Certified Technicians are needed for warranty work. 
Hazer's reserves the right to have the vehicle and parts inspected. 
See your salesperson for more details.
The plus symbol denotes labor coverage.

Invoice Details
The installer is responsible for verifying the correct part and condition as stated on the invoice before installation. 
Refunds are issued when parts are defective or not-as-described; other reasons may incur up to a 25% restocking fee.
Extended Parts and Labor warranties are offered and cost extra.  The labor coverage, if purchased, covers some of the costs of installation labor for your replacement part and not the initial installation of your first part.  For more information and details, ask your salesperson.  
For any reason, Labor Expenses are only paid when a labor warranty is purchased, ask your sales person for further details.
If you experience any problems with our parts, immediately contact Hazer Auto Parts for assistance and warranty purposes.  
Powertrain parts have specific requirements to not void parts or labor warranty, ask your salesperson for more details. 
For powertrain parts (engine, transmission, transfer case, front carrier, front axle, rear axle, etc.) the warranty covers the internally lubricated parts.  
   For example, on an engine, the extra parts that are bolted to the long block are not covered with exception to fuel system an turbo on diesel engines.  
Warranties are only valid for the customer on the invoice and their specific vehicle:  warranties are not transferable to another party.  Fluids, filters, seals, sensors, and gaskets are some of the items not covered by the warranty.  For labor warranties, labor coverage is for a one-time-incident payout and is capped at $1,500 for all labor costs in total; talk to your salesperson for arrangements if you believe more labor is is needed for you part.  The Warrantied replacement part is for similar condition, mileage, and purchase price.
All parts have to be used in the intended way the manufacturer specifies: for example,  larger tires than are specified by the manufacturer voids warranty.
Standard warranty is 90 days with original invoice. Warranty starts on the date of the invoice.   For warranty to be valid, the part needs to be returned to Hazer’s on or before the last day of the warranty.   All days mentioned in these terms are calendar days.  
Shipping charges and body cut parts are non-refundable. Even if Hazer's part is defective it is still the customer's responsibility to pay for shipping or bring the part back to Hazers for a refund.  The only exception to this is if the Platinum+ Parts & Labor warranty is purchased then Hazer's pays for shipping up to $150 to have the defective part brought back to Hazers. 
Orders are to be picked up within 2 weeks of the order being placed.  Orders not picked up in 30 days are refunded with a restocking fee. Talk to your salesperson for accommodations for pickup.  
When customer pays with cash, cash refunds are only given only on same day returns. 
NSF or cancelled checks have a $35 fee.
Extended warranties on tires does not cover tires that can be repaired: incidents where a patch will fix the tire needs to be taken care of by the customer.

Core Returns
To maximize the refund of your core return, follow the below details:
  • To keep $35 of your core refund make sure to drain all fluids such as oil and coolant.
  • All cores need to have an undamaged housing. For example: Engines and transmissions cannot be cracked.
  • To keep your full core refund on engines:
    • All engines need to be in the same condition as a long block. This means that they need to have timing covers, valve covers, oil pans, and flywheels.
    • The engine should not be dismantled past what a long block consists of.
    • There should not be excessive rust.
    • The crankshaft has to be able to spin 720 degrees.
    • Diesel engines must include; turbo, fuel system, and injectors.
  • Before dropping off your core, notify your sales representative of your core return in order to receive your RMA number. To keep full core value and not delay a refund, write down your RMA number on the core.
  • If you not sure that you will receive a full core refund , talk with your sales representative before your part is installed.